Privacy Policy

1. Introduction

Welcome to Laxycia.com ("we," "our," or "us"). At Laxycia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our car wash services in Riga, or interact with us in any way.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal Identifiers: Name, email address, telephone number, postal address, and vehicle information.
• Payment Information: Credit card details, banking information, and transaction history (note that payment processing is handled through secure third-party payment processors).
• Service Data: Information about the services you request, frequency of visits, service preferences, and vehicle details.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: Information you provide when filling in forms on our website, creating an account, booking a car wash service, subscribing to our service, requesting marketing to be sent to you, entering a competition or promotion, or when you contact us.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and provide our services
• To process and deliver your order, including managing payments and collecting money owed to us
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To enable you to participate in promotions or complete a survey
• To administer and protect our business and website
• To deliver relevant website content and advertisements to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
• To make suggestions and recommendations to you about services that may be of interest to you

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

6. Your Data Protection Rights

Under the GDPR and other applicable data protection laws, you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us provide you with a good experience when browsing our website and allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.